Putting the Patient in Patient Safety: Linking Patient Complaints and Malpractice Risk
Document Type
Article
Publication Date
6-2002
Journal Title
JAMA
ISSN
0098-7484
DOI
10.1001/jama.287.22.3003
Abstract
The quintessential service business can be identified by a sign mounted prominently behind the counter proclaiming that "The Customer Is Always Right." Despite the lip service paid these days to consumer sovereignty and patient autonomy, however, it is hard to imagine a similar placard in a hospital or doctor's office reading "The Patient Is Always Right."
First Page
3003
Last Page
3005
Num Pages
3
Volume Number
287
Issue Number
22
Publisher
American Medical Association
Recommended Citation
William M. Sage,
Putting the Patient in Patient Safety: Linking Patient Complaints and Malpractice Risk,
287
JAMA
3003
(2002).
Available at:
https://scholarship.law.tamu.edu/facscholar/1748