Putting the Patient in Patient Safety: Linking Patient Complaints and Malpractice Risk

Authors

William M. Sage, Texas A&M University School of LawFollow

Document Type

Article

Publication Date

6-2002

Journal Title

JAMA

ISSN

0098-7484

DOI

10.1001/jama.287.22.3003

Abstract

The quintessential service business can be identified by a sign mounted prominently behind the counter proclaiming that "The Customer Is Always Right." Despite the lip service paid these days to consumer sovereignty and patient autonomy, however, it is hard to imagine a similar placard in a hospital or doctor's office reading "The Patient Is Always Right."

First Page

3003

Last Page

3005

Num Pages

3

Volume Number

287

Issue Number

22

Publisher

American Medical Association

Recommended Citation

William M. Sage, Putting the Patient in Patient Safety: Linking Patient Complaints and Malpractice Risk, 287 JAMA 3003 (2002).
Available at: https://scholarship.law.tamu.edu/facscholar/1748