Putting the Patient in Patient Safety: Linking Patient Complaints and Malpractice Risk
The quintessential service business can be identified by a sign mounted prominently behind the counter proclaiming that "The Customer Is Always Right." Despite the lip service paid these days to consumer sovereignty and patient autonomy, however, it is hard to imagine a similar placard in a hospital or doctor's office reading "The Patient Is Always Right."
American Medical Association
William M. Sage,
Putting the Patient in Patient Safety: Linking Patient Complaints and Malpractice Risk,
Available at: https://scholarship.law.tamu.edu/facscholar/1748